Our phone lines are open from 09:00 - 16:30
Our phone lines are open from 09:00 - 16:30
Your Success, Our Priority — Ready for Every Scenario
Your Success, Our Priority — Ready for Every Scenario
At Cyplon Holidays, we see our travel agents as true partners. We understand the effort that goes into every enquiry, every booking, and every client relationship, and we’re here to help you succeed. That’s why our policies are designed with you in mind: offering flexible commissions, a price match promise, sensible deposit options, our commitment to a one price policy, and the choice between commissionable and non-commissionable pricing. Together, these give you the confidence, protection, and flexibility you need to compete and win in today’s market.
Our Policies
Flexible Commissions
Choose the level that works best for your customer and the situation: Gold, Silver, or Bronze. If you reduce your commission, we reduce ours too. With Gold, you can also increase your online selling price and keep 100% of that extra margin.
Price Match Promise
We will always endeavour to match the price of any like-for-like holiday offered by another Tour Operator or Online Travel Agent, ensuring you stay competitive without compromising your earnings.
Deposit Protection
We encourage higher deposits to protect the hard work of our agents in case of cancellations. However, we understand some clients need flexibility, so depending on the airline and booking conditions, we can often offer lower deposits to help secure the sale.
One Price Policy
Cyplon Holidays will never undercut its agents. Every price you see on our website is the same price available to our travel agents, guaranteeing a level playing field and your trust.
Flexible Commisions Explained
Flexible Commisions Explained
We know travel is competitive, that’s why we’ve built a commission model designed to give you choice, flexibility, and the confidence to compete in any situation. Each tier gives you the flexibility to adjust your pricing and commissions depending on the scenario. And importantly, when you reduce your commission, we reduce ours too — so you’re never carrying the burden alone.
Gold
12% (or Negotiated level of Commission) Standard Cyplon Markup
Silver
10% Reduced Cyplon Markup from Gold
Bronze
8% Further Reduced Cyplon Markup from Silver
Flexibility to Compete
Travel is unpredictable; you never know who you’re competing against. With three commission levels, you can adapt quickly and win more business.
Shared Margin Reduction
We don’t just ask you to take less, we take less too. As you move from Gold to Silver to Bronze, our margins shrink alongside yours.
Extra Earning Potential
At the Gold level, you have the ability to raise your selling price online and keep every penny of that increase. More control, more profit.
Non Commissionable Items - the Choice is Yours!
By default, our holidays are priced using the non-commissionable approach, meaning certain items such as airline taxes and extras (e.g. luggage, seat selection) are excluded from commission calculations. However, we also offer the option of a fully commissionable approach (excluding mandatory ATOL fees). This gives you the flexibility to choose the structure that works best for you and your clients.
You can select your preferred approach as your default setting, or simply apply it on a case-by-case basis. If you would like to change your default, please speak with your Business Development Manager or, if you are part of a head office group, ask them to liaise with us on your behalf.
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