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All members of your party, including children and infants, need a passport to travel. At the time of going to press, a full 10-year passport is usually required for travel, and this must be valid for at least three months after your date of return. For the most up-to-date information, please click here: UK Government passport page
NOTE: The name on the passport must match the name on the ticket; otherwise, you may not be able to travel, and insurance may be invalid.
Depending on your destination and nationality, visas or other permissions such as electronic authorisations or visa waivers may be required for travel. It is your responsibility to check the relevant requirements in advance, and we recommend contacting the appropriate embassy or consulate for full details to ensure you have the correct documentation before you travel. Please click here for up-to-date information: Foreign Office travel
The Foreign, Commonwealth & Development Office (FCDO) produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For the latest travel advice from the FCDO, click here: Foreign travel advice or Tel: 0870 606 0290.
Liability for missing/damaged/delayed baggage while in the hands of air or sea carriers is governed by the Warsaw Convention, the Hague Protocol or the Athens Convention.
Health requirements vary by destination and may be subject to change. Some destinations have compulsory health requirements, including vaccinations, which must be met before travel. You should seek advice on recommended vaccinations and any necessary health precautions from a qualified health professional, such as your GP, practice nurse, pharmacist, or a specialist travel health clinic, ideally at least eight weeks prior to departure. For further up-to-date travel health information, please visit: https://travelhealthpro.org.uk/countries
Flight timings given are for guidance only and subject to change. All timings are based on the 24-hour clock. Please check your travel documents, which will normally be despatched to you 14 days prior to your date of travel, carefully as your flight tickets indicate your correct time of departure and remember to check in 2/3 hours before departure. We regret that neither ourselves nor the airline can accept responsibility if you fail to check in on time and are refused entry on to the flight. If this situation arises, we shall not be responsible for meeting any costs/expenses you incur as a result and nor will any refunds be made. However, we will endeavour to assist in any way we can. For security reasons sharp metallic objects such as scissors, penknives and nail files are not permitted on board the aircraft and should be packed in luggage to be stowed. Hand baggage must be kept to a minimum, and only small items such as handbags, duty free bags and camera cases are acceptable. Your airline ticket is subject to the conditions of carriage of the airline which may limit or exclude liability for certain events. These conditions are subject to International agreements between countries and can be made available for inspection, given reasonable notice, at our offices. Charter flights, whilst giving good value for money, in many cases offer less leg-room than that of scheduled flights, therefore some passengers may find it slightly less comfortable.