Your contractual agreement is with Cyplon Travel Limited. It has been structured, in the interest of fair trading, to safeguard your holiday arrangements.
Please Note: All telephone calls are recorded for Training and Quality purposes.
Cyplon Travel LTD (trading as Cyplon Holidays), 246 Green Lanes, London, N13 5XT. Telephone - 020 8340 7612 - E-mail – firstname.lastname@example.org
A booking will exist as soon as we issue our confirmation invoice. This booking is made on the terms of these booking conditions. When you make a booking, you guarantee that you have the authority to accept & do accept on behalf of your party the terms of these booking conditions.
Any prices shown in our brochure are for guidance only. We adopt a completely fluid method of pricing our holidays (i.e our prices may change second by second to reflect ever changing airfares, hotel rates etc.). Additionally, Special Offers are subject to availability and applicable dates, and are subject to change. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. When you make a booking, you must pay a non-refundable deposit of £100 per person plus an agreed amount for flight seats purchased at time of booking. An additional non-refundable deposit will be required for a Wedding or Cruise & it may differ for a group booking. The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date. If you are booking late i.e. within 10 weeks of departure, full payment will be required. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:
The above charges may differ for group bookings as well as special promotional offers & you will be advised at time of booking. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges via your travel insurance company. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable & extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated & for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £25 per person, & any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made & you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made & any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Furthermore If your booking changes because someone in your party cancels, this may increase the overall cost of the holiday as it may be necessary to levy under- occupancy or single room supplements. You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible & no later than 7 days before departure. Both you & the new traveller are responsible for paying all costs we incur in making the transfer.
(a) Cancellation: We reserve the right to cancel your booking. We will not cancel less than 10 weeks before your departure date, except for unavoidable & extraordinary circumstances, or failure by you to pay the final balance. Unavoidable & extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value). In the event a refund is paid to you, we will:
(b) Changes: (1) - Changes to the price
We can change your holiday price after you’ve booked, only in certain circumstances: Changes in transportation costs including the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports & airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure. We will absorb, & you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums & any amendment charges. You will be charged for the amount over & above that plus an administration charge of £1.00 per person together with an amount to cover agent’s commission. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling & receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within 14 days from the invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency & some apparent changes have no impact on the price of your travel due to contractual & other protection in place.
In the unlikely event of a genuine costing error caused by either our reservations team or in house booking system, or appearing on your confirmation invoice, we reserve the right to amend accordingly. Similarly, we undertake to refund any overcharge caused by such an error.
(2) - Changes other than the price
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.
• We will contact you or your travel agent & you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully & respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
• If you choose to accept a refund:
1. We will provide a full refund of your travel insurance premiums if you paid them to us & can show that you are unable to transfer or reuse your policy.
2. We will pay compensation as detailed below except where the significant change is due to unavoidable & extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
(c) Compensation if we cancel or make a major change to your booking
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Period before departure we notify you, Amount you will receive:
You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, & this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package & is unforeseeable or unavoidable; or unavoidable & extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; &
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail & the Paris Convention in respect of the provision of accommodation, which limit the amount of & conditions under which compensation can be claimed for death, injury, delay to passengers & loss, damage & delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. You can ask for copies of the travel service contractual terms, or the international conventions, from our offices at Cyplon Holidays, 246 Green Lanes, London N13 5XT or email@example.com. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports & available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. NB this entire clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
We provide full financial protection for our package holidays.
1. For flight-based holidays this is through our Air Travel Organiser’s Licence number 0891 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email firstname.lastname@example.org. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you & who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations & you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
2. When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA.
We are a Member of ABTA, membership number V5573. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code & ABTA’s assistance in resolving disputes can be found on www.abta.com.
If you have a complaint about any of the services included in your holiday, you must inform our resort representative & the relevant supplier (e.g. your hotelier) without undue delay who will endeavour to put things right.
If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at email@example.com giving your booking reference & all other relevant information. Please keep your letter concise & to the point. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay & complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate & rectify your complaint whilst you were in resort & this may affect your rights under this contract. Please also see clause 10 above on ABTA.
If you’re in difficulty whilst on holiday & ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities & consular assistance; & helping you to find alternative arrangements & any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
Your specific passport & visa requirements, & other immigration requirements are your responsibility & you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour & not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
All monies you pay to the travel agent are held by him on behalf & for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is & continues to be held on behalf of & for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
This booking is governed by English Law, & the jurisdiction of the English Courts.
We reserve the right to refuse to accept you as a customer, or to continue dealing with you if your behaviour is disruptive or affects other holidaymakers, or is threatening or abusive towards our staff or agents in the UK or in resort, on the telephone, in writing or in person. In such circumstances no refunds or compensation will be paid to you. Civil or criminal proceedings may be instigated.
General Holiday Information can be found on our website and forms part of our Terms & Conditions. It is important that these re read and understood before making a booking. Visit our website for full details: www.cyplon.co.uk/terms.phtml
Terms and conditions are subject to change. For the most up to date version, please visit our website www.cyplon.co.uk/terms.phtml
The statements and information contained within this brochure are correct to the best of our knowledge. Every reasonable effort has been made to ensure accuracy of such details. Changes can occur, however, after the brochure is printed, which are beyond our control. We will do our best to notify you of any changes at time of booking or before your departure.
During certain times particularly during the low season, which is reflected in the prices, some facilities and features advertised may not be operational or may be withdrawn at short notice, either for maintenance, lack of demand or adverse weather conditions. Similarly, heated swimming pools, air- conditioning and activities mentioned may only be available at certain times of the year. We will endeavour to advise you if we become aware of a major change, but we cannot accept liability for any loss of an advertised amenity as these situations are beyond our direct control. Should the client have any specific request pertaining to the enjoyment of their holiday, they should seek clarification from ourselves in writing prior to booking.
The licensing and classification of hotels is made by the tourism authority of each destination. Standards can vary within the classifications, and this is usually reflected in the price. The accommodation that we feature ranges from self-catering apartments to deluxe 5-star hotels. The standard of comfort you can expect depends on the amount you are prepared to pay for your accommodation. When travelling abroad you must accept that things will be different to the UK. Local standards and regulations whether they be safety, accommodation or hygiene could be less or even more stringent than those you would expect in the UK. The monitoring and enforcement of such regulations is the responsibility of the tourism authority. Note (a) where a room is described as ‘sea view’, it means that your room is sea facing, but not necessarily with an unobstructed view of the sea. Where a room is described as ‘side sea view’ then it means that the sea is partially visible with possible restrictions (b) inland view rooms may overlook local roads and buildings. No guarantee can begiven, therefore, of the view from these rooms (c) when reference is made to a 3rd/extra bed in any hotel/apartment, this invariably means a camp/sofa bed. The addition of extra beds may affect the spaciousness of the room (d) like most countries and resorts with a restricted rainfall, water preservation is a priority. Water cuts can therefore be expected. Such cuts will normally be very short, and you are asked to be tolerant and understanding and wherever possible endeavour to use water as economically as possible. Electricity cuts, although not frequent, can also occur, but again are usually for a short time (e) kitchens in our self-catering apartments/ studios are adequately equipped with at least a fridge, cooking rings, saucepans, plates, cutlery and crockery etc. to cater for the number of persons in the party. They do not always include an oven. Due to continuous use of these items some may be showing signs of wear and tear or may be missing. Please refer any such cases to the reception desk of the particular apartment or inform your representative and these should be replaced (f) accommodation is cleaned on a regular basis, although not necessarily daily for apartments, and daily for hotels unless otherwise stated in the description. Linens are changed 1-2 times per week. As maids have several other villa/apartments to clean, the company would appreciate the client’s co-operation with regards to cleaning times and in keeping accommodation reasonably clean and tidy (g) all hotels provide hand and bath towels whilst apartments usually only provide handtowels and clients are advised to take their own bath towels. Beach towels are only provided by top grade hotels (h) village & mountain accommodation can be in a remote quiet environment. Facilities such as shops & restaurants may be basic (i) all distances quoted in descriptions are ‘approximate’ (j) Some hotels do have dress codes. Shorts and beachwear may not be acceptable in certain areas of the hotel, such as the main restaurant, and a jacket and tie may be required (k) The term ‘bungalow’ may relate to low-rise buildings & not necessarily 1-storey.
Occupancy of accommodation is usually from 2 pm one day until 12 noon the next day so please consider your times of departure before you book your nights at the resort. If you do not plan properly you may be forced to vacate the room and wait to catch your return flight. To avoid inconvenience you may need to book an extra night. This usually happens with night flights which have the lowest prices. So, in spite of the saving, you may not find them convenient especially if you travel with children. On the other hand, you get the holiday at the best price and often more daylight hours in the sun.
It is impossible for us to foresee building or road works within the vicinity of your holiday accommodation/resort. Whenever we are aware of such work taking place and if we consider it a possibility that the enjoyment of your holiday may be affected, we will inform you accordingly. Please note that such work is necessary in any part of the world, and we ask you to be tolerant and understanding in this regard.
The basic price includes (a) return ‘Economy’ flights to and from the UK (b) in-flight meals on selected scheduled routes only & in certain cabin classes -please enquire (c) return transfers from the destination airport to your resort (d) the services of our local representative - see paragraph 9 (e) accommodation and meals as booked and confirmed by us (f) 15-23 kilos of luggage depending on the airline for adults and children over two years of age; infant’s allowance will vary depending on the airline (g) airport taxes as well as security charges -home & overseas. It does not Include (a) Insurance (b) transport within the UK (c) transfers between resorts on two or multi-centre holidays unless booked and paid for prior to departure (d) excursions (e) health & beauty treatments.
We believe that it is vitally important that you are adequately insured whilst on holiday. For this reason, we have made it one of our booking conditions. You may either accept the policy we have arranged with Holiday Extras Insurance, which will be added to your holiday invoice or choose an equivalent policy with another company.
Child offers generally apply to children aged between 2 and 11 years, on the date of return, inclusive. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight. Please note where free accommodation is offered a standard charge for air travel, transfers etc. is payable, plus any relevant flight supplements for children and any meal costs. Where free accommodation, or discount, for children is offered, it is on the basis that the child or children share(s) accommodation in existing bedding or extra bed/s with two adults, unless otherwise stated. A full deposit of £100 is payable for all children, and all children and infants must have adequate holiday insurance. Transfers – Child seats, if required, are at extra cost and must be booked in advance. Infants may not qualify for baggage allowance with certain airlines, but a collapsible pushchair is normally allowed on flights. If a cot is required, please request this at time of booking. Cots provided abroad do not always conform to British Safety Standards and we advise you to verify the suitability of the cot on arrival. Also, we advise you to take your own baby cot linen.
Those of you who are single travellers or who wish to occupy accommodation with fewer people than the minimum number required in a particular room may feel that the cost per person of your holiday appears higher than it should be. The reason for this supplement is that our contract with the property owners is based on a price per room while our holidays are sold per person, including flights and other elements. Therefore, the per person price for a lone traveller includes the entire room cost. We do not make additional or excessive profits from these sales, the prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive.
Bed & Breakfast - inclusive of quite an extensive breakfast buffet. Half-Board – breakfast and either lunch or evening meal. Most hotels offer an evening meal as part of the Half-Board basis. However, some hotels will offer lunch, and some will give you the choice of lunch or dinner. Full-Board - breakfast, lunch & evening meal. All-Inclusive Holidays (a) Itemised publicised packages are subject to change at the hotel’s discretion (b) meals are generally of buffet type and are served within times specified by the hotel (c) alcoholic drinks are served within the bar opening hours of the hotel concerned (d) snacks and ice creams are offered at times specified by the hotel and are generally outside of main meal times. Note- where a hotel has several restaurants not all qualify for your half/full board/all -inclusive use and could levy an extra supplement. Please check with the hotel before dining. Some hotels have early meal facilities for children 11 years and under, and this is normally available on request. Other hotels make it obligatory for children to have an early meal and children are not allowed in the restaurant with adults. Again, we suggest you check this point on arrival.
If any member of your party is disabled, please seek our advice at time of booking in order to help you select suitable accommodation. Collapsible wheelchairs are accepted on all flights provided we are informed, and your requirements are noted on our booking form. The Cyprus Paraplegic Organisation, PO Box 4014, Nicosia, Cyprus - Tel 0035722462441 can give advice on hiring a wheelchair in Cyprus - please remember to give them plenty of notice.
Please inform us in writing, at time of booking, of any ‘special request’ you may have such as wheelchairs, adjoining/interconnecting room, special diet etc. We will forward your requirements to our suppliers but cannot guarantee supply unless we have confirmed this on your confirmation invoice. Any applicable supplement relating to your ‘special request’ must be paid by yourself in resort, unless otherwise stated on your holiday invoice.
For bookings made within ten weeks of departure, the contract is made with you, either direct or through your travel agent, as soon as the holiday is confirmed by our reservations department. Thereafter, in the event that you have to cancel your holiday standard cancellation charges will apply as per scale in item No 6 of our Terms & Conditions.
Our highly trained representatives know both the local area and your chosen accommodation well and will be happy to inform you of local activities and excursions, as well as be able to offer any other assistance you may require ensuring your holiday goes smoothly. Useful information and your representative’s visiting times can be found on the Cyplon Notice Board in your hotel. Also, you will be given a 24-hour contact number so you may reach your representative at any time. If you are staying in a Village house or a Mountain hotel, our representative will visit you by appointment only.
All members of your party, including children, need a passport to travel. At the time of going to press a full 10-year passport is usually required for travel and this must be valid for at least three months after your date of return.
NOTE: The name on the passport must match the name on the ticket, otherwise you may not be able to travel, and insurance may be invalid.
The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For further information please visit www.fco.gov.uk/knowbeforeyougo or Tel: 0870 606 0290.
Alternatively, you can contact ABTA’s Travel Information line on 0901201 5050 (calls are charged at 50p per minute).
Liability for missing/damaged/delayed baggage while in the hands of air or sea carriers is governed by the Warsaw Convention, the Hague Protocol or the Athens Convention.
At the time of going to press, vaccinations are not required for British passport holders travelling to Cyprus, Greece, Egypt, Lebanon or Israel from the UK. You should, however, check with your doctor prior to travel for the current position on health requirements. Non-British Passport holders should contact the Commissions & Consulate detailed above. Village & Mountain holidays in general are not suitable for the elderly or disabled. Airline regulations state that women 28 weeks or more into pregnancy, at the time of return travel, must have a medical certificate of fitness to travel. After 32 weeks, permission to fly will be refused. DVT-Deep Vein Thrombosis has been known to affect a minority of people during or after long haul flights, however the following guideline can be followed by all flight passengers for their comfort and safety. The atmosphere in an aeroplane is dry, so it is important to drink plenty of water or juice before and during the flight, avoiding too much coffee and tea. Alcohol is dehydrating and is best avoided. DVT can be caused by restriction to the calf muscles, so avoid tight socks or any other constriction on lower legs and avoid sleeping or sitting for long periods with your legs crossed at the ankle. Exercise whilst sitting from time to time by moving your feet in a circular motion and wriggling your toes. Stand on tiptoe several times and walk up and down the aisle when possible. Taking an aspirin before your flight thins the blood, but do check with your doctor, as this is not suitable for conditions such as stomach ulcers. If you plan to scuba dive during your holiday, you should stop this activity at least 48 hours before travelling by air due to the drastic changes in air pressure which may result in the ‘bends’ or even in severe cases, paralysis. Mosquitoes, lizards, cockroaches, ants and other insects are endemic residents.
Flight timings given are for guidance only and subject to change. All timings are based on the 24-hour clock. Please check your travel documents, which will normally be despatched to you 14 days prior to your date of travel, carefully as your flight tickets indicate your correct time of departure and remember to check in 2/3 hours before departure. We regret that neither ourselves nor the airline can accept responsibility if you fail to check in on time and are refused entry on to the flight. If this situation arises, we shall not be responsible for meeting any costs/expenses you incur as a result and nor will any refunds be made. However, we will endeavour to assist in any way we can. For security reasons sharp metallic objects such as scissors, penknives and nail files are not permitted on board the aircraft and should be packed in luggage to be stowed. Hand baggage must be kept to a minimum, and only small items such as handbags, duty free bags and camera cases are acceptable. Your airline ticket is subject to the conditions of carriage of the airline which may limit or exclude liability for certain events. These conditions are subject to International agreements between countries and can be made available for inspection, given reasonable notice, at our offices. Charter flights, whilst giving good value for money, in many cases offer less leg-room than that of scheduled flights, therefore some passengers may find it slightly less comfortable.